Small acrylic mineral box natural raw rocks and crystal specimens box wholesale

Refund & Shipping Policy Shipping Policy: Processing Time: Orders are typically processed within 2-3 business days after payment is confirmed. Custom or special orders may require additional processing time, which will be communicated to the customer. Shipping Methods: We offer various shipping methods to meet your needs, including standard shipping, express shipping, and international shipping. Shipping charges are calculated based on the weight of the package and the destination. Delivery Time: Delivery times vary depending on the shipping method and destination. Standard shipping typically takes 7-14 business days, while express shipping may take 3-7 business days. International shipping times may vary and can take up to 21 business days or more, depending on the destination and customs clearance processes. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the status of your shipment. Refund Policy: Eligibility for Refunds: We accept returns and exchanges within 30 days of purchase for items that are unused, in their original packaging, and in the same condition as when received. Custom or personalized items are not eligible for returns or refunds unless they arrive damaged or defective. Process for Refunds: To initiate a return, please contact our customer service team with your order number and reason for return. Once your return is approved, you will receive instructions on how to return the item to us. Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival. Refund Processing: After we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card provider. Exchanges: If you wish to exchange an item for a different product, please contact our customer service team. We will guide you through the process and help you find the perfect replacement. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will work with you to resolve the problem quickly, either by providing a replacement or issuing a refund. Contact Us: For any questions or concerns regarding our refund and shipping policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.

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