Refund Policy

Return Policy

Thank you for shopping with mgsio We are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are happy to offer returns and refunds. Please read our return policy carefully.

Conditions for Return

• Return Request Period: Please submit your return request within 30 days of receiving the product. Requests made after this period will not be accepted.
• Product Condition: Returned products must be in their original condition, unused, undamaged, and with all original packaging and labels. Customized or personalized products are not eligible for return.

Return Process

1. Contact Customer Service: Submit your return request by contacting our customer service at customer. info@mgsio.comand provide your order number and reason for return.
2. Return Request Approval: Our customer service team will review and respond to your return request within 2 business days.
3. Return Authorization Code: If your return request is approved, we will provide you with a return authorization code and return address. Please return the product within 7 days of receiving the return authorization code.
4. Return the Product: Ship the product along with the return authorization code to the designated address. Please use a trackable shipping method to ensure the product is safely returned.
5. Processing Time: We will process your return request within 7 business days of receiving the returned product and notify you of the return status.

Refund Policy

• Refund Method: Refunds will be issued to your original payment method. If you paid by credit card, the refund will be returned to your credit card account within 5-10 business days.
• Refund Amount: The refund amount will be the actual amount paid for the product (including taxes), excluding shipping costs. The return shipping cost will be borne by the buyer unless the product has a quality issue.
• Special Cases: If the product has a quality issue or the wrong product was shipped, please contact our customer service immediately upon receipt. We will cover the return shipping cost and arrange for a replacement or a full refund.

Important Notes

• Our company is not responsible for lost or damaged products during the return process.
• Please ensure the product is securely packaged to prevent damage during the return process.

If you have any questions about our return policy or need further assistance, please do not hesitate to contact our customer service team. Thank you for your understanding and support!