Store policy

Welcome to our store policy page. Here, we provide you with important information about our policies to ensure a smooth and satisfactory shopping experience. Please take a moment to familiarize yourself with the details below.

Refund Policy

At our store, we have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at mgsio66@hotmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

If your return is accepted, we will notify you and process your refund within 10 business days. The refund will be issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions or concerns regarding your return, please do not hesitate to contact us at mgsio66@hotmail.com.

Exceptions and Non-Returnable Items

There are certain items that cannot be returned for various reasons. These include perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods like beauty products. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any doubts about whether your item is eligible for return, please reach out to us for clarification.

Please note that sale items and gift cards are also non-returnable and non-refundable.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase.

European Union 14 Day Cooling Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. To be eligible for this cooling off period, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Shipping Policy

At our store, we offer free shipping on all orders. We strive to process and ship your order as quickly as possible, ensuring that it reaches you in a timely manner. Please note that shipping times may vary depending on your location.

If you have any further questions or require additional information, please feel free to contact us at mgsio66@hotmail.com. We are here to assist you and provide the best possible service.